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Terms & conditions

All references to "we", "us" and "our" in this document refer to Titan Leathercraft Limited. All references to "the website" refer only to http://www/titanleathercraft.co.uk and/or http://www/titanleathercraft.com. This policy only refers to this website, any and all other websites to which this website may be linked are not covered by these Terms and Conditions.

Account Information

When using the website you are responsible for maintaining the confidentiality of your account and password and for restricting the use of your account and your computer to prevent unauthorized access to your account. You should take all reasonable steps to ensure that your password is kept confidential and secure, and should inform us immediately should you have reason to believe that your password or account information has been accessed any anyone else

Website Use

We grant you a limited permission to access and make personal use of this website, but not to download or modify it or any portion of it without the express written permission of Titan Leathercraft Ltd. This website or any portion of it may not be reproduced, duplicated, copied, sold or exploited for any commercial purpose without our express written permission.

Any activities by you that in any way, or is likely to cause the website or access to the website to be interrupted, damaged or impaired in any way automatically represents a removal of the limited permission granted in the above

Copywrite

All content on this website, including graphics, logos, product images and descriptions and software is the property of Titan Leathercraft Ltd. or its content suppliers and is protected by UK Law

Sale of Products

When you place an order to purchase a product on this website we will send you an e-mail confirming receipt of your order and containing the order details. Your order represents an offer to us to purchase a product which is accepted by us when we send you an e-mail confirmation that we have dispatched that product to you. That acceptance is completed at the time we send the confirmation of dispatch to you

Pricing

Unless otherwise mentioned all prices on this website are inclusive of UK VAT where applicable.

International Orders

The delivery costs for orders placed for delivery outside of mainland United Kingdom addresses are to be considered approximate quotes for delivery. For selected orders placed for delivery outside of mainland UK we will contact you after you have placed your order with an exact delivery cost. If you choose not to proceed with your order at that time then we will provide a full refund and your order will be cancelled.

Amendments to Terms and Conditions

We reserve the right to make changes to the website, various policies and these Terms and Conditions at any time. You will be subject to the terms and conditions and policies in force at the time that you use this website to place your order with us. If any of these conditions or policies is deemed invalid, void or for any reasons unenforceable then that particular condition will be deemed severable and will not affect the validity or enforceability of any remaining terms, conditions or policies. Your statutory rights remain unaffected.

Governing Law

These terms, conditions and policies are governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Returns Policy

It is important to us at Titan Leathercraft that you are satisfied with the quality of the product that you have purchased, and with the service that you receive from us.

Thinking of returning an item?

If you are thinking of returning a product to us then we would be interested in your feedback. Was it just the wrong size or not quite the colour you were looking for, or was the quality not up to standard? It is important to us that we get your feedback so we can take any steps we can to continually improve both our products and our service to you. If you aren't comfortable giving that feedback directly on the phone or via e-mail then please do give us as many details in writing when you return the goods.

Our 14 day return guarantee

Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase and you return it to us in its original condition within 14 days of the date you received the item, repackaged (resealed and shrink wrapped if appropriate, and with items of clothing with the labels still attached) then we will issue a full refund of the price you paid for the item (excluding delivery). Please note that we reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

This returns and refund policy does not affect your statutory rights

When you return an item back to us we will process the returned item and then notify you of your refund via e-mail. You can expect the refund to be made in the same form of payment originally used for the purchase and for the process to be completed within four weeks of us receiving your return.

Items returned due to defect

If you are returning an item because of an error on the part of Titan Leathercraft Ltd. or if it is damaged or defective then we will refund the delivery charges incurred in sending the item to you, your postage costs of returning the item to us, and the price you paid for the item when originally purchased.

Items returned within the seven-day cooling off period

By law customers located in the European Union also have the right to cancel a purchase within seven working days of the day after the date the item is delivered. Where you are cancelling a purchase under this legislation we will refund the cost of the item being returned. We will not refund the cost of you returning the goods to us, the original delivery charge, or any other associated costs incurred.

Items returned under the 14 day returns guarantee

Where you are cancelling your purchase under the 14 day returns guarantee and there has been no error on our part we will refund only the cost of the item purchased. We will not refund the cost of delivery or other service provided to you in connection with that service.

Custom Orders

Due to the bespoke nature of custom made items we will only be able to provide refunds for returns due to the item being faulty or not made to the specifications required.

Privacy Policy

This privacy policy sets out how Titan Leathercraft uses and protects any information that you give Titan Leathercraft when you use this website.

Titan Leathercraft is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Titan Leathercraft may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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